Crafting remarkable customer experiences for brands.

Hi. I’m Chaz.
I believe in the power of creativity to make a positive impact on the world and enhance the human experience.
I have made a career of leading and inspiring multi-disciplinary teams in doing transformative work for some of the biggest brands by imagining and building new digital products, experiences & services that delivers value to their customers, impact to the business and equity for the brand.
Most of my projects have been broad in nature and start with either some customer unmet need or challenge, business problem to solve or potential market opportunity that warrants some investigation.
I am great at imagining things that do not yet exist, making the abstract tangible, the ambiguous clear, and uncovering unusual insights that lead to unique and novel solutions.
I have 15+ years of experience working in digital innovation, leading multi-disciplinary teams on initiatives for brands like Keep Labs, Nike, Coca-Cola, Sony, Blackberry, Samsung, Jose Cuervo, Philips, Scion, Microsoft, Morgan Stanley, P&G, AOL, Axe, Hungryman, Kraft, Chase, US Census, Con Edison, Goldman Sachs, Blink Fitness, Equinox, IKEA, Lennar, Dell, State Farm, Bose and many more as well as advising dozens of startups on both the product and marketing side.
The Digital Experience Ecosystem: The 3 “Lenses” of Experience Design
I take a digital experience ecosystem approach to innovation, helping clients and cross functional teams better identify, create, connect and manage value in a more seamless way across Product (PX), Customer (CX) and Brand (BX).